available for new opportunities

Nicholas Smith
IT Professional

Senior IT Technician with 4+ years of Tier 1/2 helpdesk and field support experience. Specializing in Microsoft 365, Azure AD, Intune, and Windows endpoint management across multi-tenant MSP environments.

Get in touch LinkedIn (253) 441-8809
profile.json
const nsmith = {
  name: "Nicholas Smith",
  role: "Sr. IT Technician",
  location: "Puyallup, WA",
  experience: 4, // years
  education: [
    "BS Cloud/Net — WGU",
    "BS InfoTech — UW Tacoma"
  ],
  clearance: "available",
  stack: [
    "M365", "Azure AD",
    "Intune", "Defender",
    "Windows 10/11",
    "ConnectWise",
    "PowerShell"
  ],
  open_to_work: true,
};
about me

Who I Am

I'm an IT professional based in Puyallup, WA with a BS in Information Technology from the University of Washington Tacoma. I've spent 4+ years in helpdesk and field services, primarily in MSP environments supporting multiple tenants simultaneously.

My day-to-day spans everything from Tier 1/2 ticket resolution and Windows endpoint management to Microsoft 365 administration, Azure AD, Intune device compliance, and scripting for automation. I thrive in fast-paced environments where clear communication and fast troubleshooting matter.

Outside of IT, I coach soccer, play piano, and stay active through running and weight lifting.

4+
years in IT
20+
tickets/day
T1/T2
support level
3.3
GPA, UW Tacoma
work history

Experience

Nov 2021 – Present
Seitel Systems
Tacoma, WA
// helpdesk & field services technician
  • Serve as first point of contact for client technical issues via phone, email, and remote tools — resolving 20+ tickets per day while consistently meeting SLA targets.
  • Install, image, configure, and troubleshoot Windows laptops and desktops, Office 365, line-of-business apps, printers, and network connectivity for onsite and remote users.
  • Administer Microsoft 365, Azure AD/Entra ID, Intune, and Exchange Online for multiple tenants — covering user provisioning, license assignment, security groups, and device compliance policies.
  • Support iOS/Android devices, MFA, VPN, and email configuration; assist with phishing remediation, password resets, and account lifecycle management.
  • Maintain asset inventory, coordinate hardware procurement and warranty cases, and author documentation and user guides that improve first-call resolution rates.
M365 Azure AD Intune Exchange Online ConnectWise ScreenConnect Windows 10/11 MFA VPN
Jan 2025 – Present
Lott Clean Water Alliance
Olympia, WA
// it contractor — systems & support
  • Acting as IT support specialist and system administrator — automating processes, onboarding users, and leading infrastructure projects plant-wide.
  • Completed coordinated desktop deployments across the facility; troubleshot managed switches and firewalls to restore network connectivity.
  • Developed and deployed PowerShell scripts to automate patch installation and push software packages company-wide.
  • Manage incoming IT tickets, resolve user issues, and collaborate with IT and admin resources on escalations and project work.
  • Set up and configured replacement security cameras as part of a facility-wide physical security refresh.
PowerShell Scripting Autopilot Sysadmin Switches Firewalls Security Cameras Deployment
technical skills

What I Work With

☁️

microsoft cloud

  • Microsoft 365 Admin
  • Azure AD / Entra ID
  • Exchange Online
  • SharePoint / OneDrive
  • Teams
  • Defender for Endpoint
  • Azure (in progress — WGU)
  • ✅ MD-102 Certified
🖥️

endpoint management

  • Intune / MDM
  • Autopilot
  • Windows 10/11
  • Imaging & Deployment
  • iOS / Android MDM
  • Hardware Support
🌐

networking

  • TCP/IP, DNS, DHCP
  • Wi-Fi / LAN
  • VPN Configuration
  • Firewall Basics
  • Switch Troubleshooting
  • Network Connectivity
🛠️

tools & ops

  • ConnectWise Manage
  • ScreenConnect / RDP
  • PowerShell Scripting
  • Ticketing Workflows
  • MFA / Security
  • SOP Documentation
education

Background

IN PROGRESS
☁️

Western Governors University

BS, Cloud and Network Engineering — Microsoft Azure

Focus: Azure infrastructure, networking, cloud architecture, and security

Current student · Online
🎓

University of Washington Tacoma

BS in Information Technology

GPA: 3.3 — Dean's Honors List (3 consecutive quarters)

Graduated June 2021 · Tacoma, WA
🏅

Professional Certifications

Microsoft MD-102 — Endpoint Administrator

CompTIA Linux Essentials (LPI 010)

CompTIA A+ (Core 1 & Core 2)

View all certifications & study guides →
contact

Let's Connect

Open to new opportunities

Whether it's a full-time IT role, a sysadmin position, or a contract engagement — I'd love to hear about it. Reach out via email, phone, or LinkedIn.

Send me an email
smithnys@yahoo.com email (253) 441-8809 phone linkedin.com/in/nicholas-smith linkedin
Puyallup, WA location